1. Rental packages and term
Box Buddy offers the following fixed rental packages for 14 days: 25 bins for $118, 50 bins for $185, and 60 bins for $222. Delivery and pickup are priced separately under the service-zone policy below for addresses BTSG confirms can be served safely.
Other quantities are not available through online booking; please contact Box Buddy for assistance. Extensions are available only in whole 7-day blocks, subject to availability: $50 for the 25-bin package, $80 for the 50-bin package, and $95 for the 60-bin package. Partial-week extension requests require contacting Box Buddy.
2. Customer responsibilities
Proper use
- Bins are for household moving and storage during the rental term.
- Do not overfill bins; lids must close properly. Stack bins only on flat, stable surfaces.
- Keep bins clean and dry. Do not modify, paint, or alter them.
- Do not place hazardous materials, flammables, explosives, liquids, perishables, live animals, illegal substances, stolen property, or overweight items in the bins.
3. Damage, loss, and late return
Normal wear from careful moving is expected. You are responsible for lost, missing, or damaged bins at $30 per bin and a $35 replacement fee for a damaged or unreturned dolly.
If bins cannot be picked up by the agreed date, contact Box Buddy promptly. Additional rental time is subject to availability and the whole-week extension policy above.
4. Delivery and pickup
- Delivery and pickup are one combined delivery and pickup service-zone fee, based on straight-line distance from Prosper High School. We use the farther of the delivery and pickup addresses.
- Service-zone fees: 0-10 miles: $0; >10-15 miles: $30; >15-20 miles: $40; >20-25 miles: $50; >25-30 miles: $60.
- Addresses over 30 miles: contact Box Buddy; online booking is unavailable.
- Provide clear, safe access to the delivery and pickup location. Someone 18 or older must be available as scheduled.
- Bins must be empty, clean, and accessible for pickup.
- A failed delivery or pickup caused by unavailable access or a customer no-show may require a new service attempt and a $25 rescheduling fee.
- Serviceability and capacity are confirmed by BTSG before checkout; an online request does not guarantee availability until then.
5. Payment, cancellation, and refunds
- Full payment is required at checkout.
- Refunds are available up to 48 hours before delivery.
- Cancellations within 48 hours of delivery are eligible for a 50% refund.
- No-shows are not refundable.
6. Liability and governing law
To the extent permitted by law, Box Buddy and Bin There Storage Guys, LLC are not responsible for the contents of bins, damage to customer property during bin use, personal injury caused by improper use, or consequential or indirect damages. You are responsible for insuring your belongings and for claims arising from your misuse of the equipment.
These terms are governed by Texas law. Any dispute will be resolved in Collin County, Texas.
7. Acceptance and contact
By selecting the terms checkbox during booking, you confirm that you have read, understood, and agree to these terms; are at least 18 years old; and have authority to enter this agreement.
Questions? Contact Box Buddy at support@theboxbuddy.co or (214) 697-1820.